Terms and Conditions

This page outlines the important terms and conditions that apply to all work undertaken by Software 13.

Guarantee

All of our work is covered by a free support guarantee for the lifetime of the code within the confines of the agreed specification.  This entitles you to the investigation and repair of any issues that arise with the work provided that cause it to deviate from it's original intended function.  It also entitles you to free assistance and advice related to the work as long as it remains in use.

Exceptions to the above occur when functionality is broken or hindered as a result of actions by a third party.  Examples of this include modifications to our original code that may have been made by someone else after deployment or a change in the hardware or software upon which the software was originally designed to operate (such as a change in operating system).  In the event of problems arising such as these, we are still happy to offer free assistance and advice on resolving the problem and will make any required further enhancements to the software to restore normal functionality at a heavily discounted cost.

Ownership

All code developed by Software 13 on behalf of a customer becomes the intellectual property of the customer upon deployment.  It is our policy to retain a source copy of any work in our secure repository for backup purposes only on behalf of the client.

Exceptions to the above occur when additional licensed components are used.  Examples of this include when third party open source libraries or modules are included as part of the deliverables.  In this instance, the customer owns the copyright to only the portions of code that we produce for the project and must respect and consider the licensing terms for any additional modules where applicable.

Payment

Payment terms are discussed on an individual project basis, but all invoices must be paid in full within 90 days of them being issued unless otherwise explicitly stated in the project agreement.  We reserve the right to pass any unpaid invoices that have been outstanding for longer than this period over to an appropriate debt collection agency and the client will be responsible for any additional fees added as a result.  Appropriate notice will be given by e-mail before this occurs.